Contact Us
This is the page to use if you want to reach the editorial team behind Best Offshore Casinos — to correct something in a review, flag a payout problem at an offshore casino we list, ask how our rankings are put together, or raise an advertising question. Below you'll find the email address to write to, what to include so we can act on your message, and an honest account of what we can and can't do once you've written in.
How to reach the editorial team
Write to [email protected]. One inbox handles everything, so put the topic at the front of the subject line — "correction", "payout issue", "bonus terms", "advertising", "press" — and it gets routed faster. We read every message. We don't publish a phone number, because the things readers contact us about are almost always better handled in writing, where terms, screenshots and timestamps can be attached.
Editorial contact for this page: Grant Holloway. Pages carry a last-verified date; the checks behind this one were current as of September 25, 2026.
What to include
- The casino brand as we list it — Raging Bull, BetUS, Slots of Vegas and so on — and the page or review you're referring to.
- The date the issue happened, in US format (MM/DD/YYYY).
- The exact promotion name or bonus code, if it's a bonus question.
- For a withdrawal complaint: the payment method, the amount, the date you requested it, and any ticket or reference number the casino gave you.
- Screenshots of the terms as they appeared to you, if you can. Operators change promotion terms without notice, and a dated screenshot is the difference between a claim we can verify and one we can't.
What we can help with — and what we can't
We're an independent comparison publisher, not a regulator, an ombudsman or an agent of any casino. That limit matters, so here it is plainly.
| Write to us about | Contact the operator or a support body instead |
|---|---|
| A factual error in a review — wrong rollover figure, outdated payment method, stale bonus amount | Account verification (KYC) requests, document uploads, login problems |
| A bonus whose advertised terms don't match what we published | Chasing a pending withdrawal — only the casino's cashier team can release it |
| Patterns of delayed or refused payouts at a site we rank | Disputes over a specific bet, game round or balance adjustment |
| Questions about our methodology or editorial independence | Self-exclusion and account closure requests |
| Advertising, affiliate and partnership enquiries | Gambling harm support — see the helpline below |
We can't recover your money, force a casino to pay, reopen a closed account, or intervene in a dispute on your behalf. Offshore casinos sit outside US state regulation, which means there is no state gaming commission to escalate to and no US dispute-resolution scheme backing your balance. What we can do is investigate, ask the operator for its side, update or annotate the review, and — where the evidence supports it — remove a brand from our lists.
Reporting a payout problem
Payout speed and reliability are the main things readers ask us about, so these reports get priority. Before you write, work through the operator's own process, because it's usually faster and because we'll ask whether you did:
- Check whether verification is complete. Most offshore casinos hold the first withdrawal until ID and address documents clear, even where day-to-day KYC is lighter than at a US-regulated site.
- Check the payout limits and any weekly or monthly cap in the terms — a large win is often paid in installments rather than refused.
- Check whether bonus wagering is still outstanding. Unmet rollover is the single most common reason a withdrawal is reversed.
- Open a support ticket and keep the reference number.
- If nothing moves after the operator's own stated processing window, send us the timeline.
Several reports about the same brand carry real weight in our rankings. A single unresolved ticket usually doesn't, but we log it anyway and watch for repetition.
What we'd like to hear about the casinos we list
Our rankings run on a handful of things we can actually verify, and reader reports feed straight into them. Concrete detail on any of the following is genuinely useful:
- Crypto payouts. How long a Bitcoin, Ethereum, Litecoin, USDT or USDC withdrawal actually took from approval to arrival, and whether a network fee was deducted. Bets.FM advertises crypto-denominated promotions — its 225% deposit bonus up to 1 BTC plus 225 free spins is subject to wagering and time limits set in its own terms — and crypto amounts move in dollar value while a payout is pending, so real timings matter.
- Card and wire behavior. Whether a US-issued Visa or Mastercard deposit went through, whether your bank blocked it, and what a bank wire cost and how long it took. Card acceptance for American players changes without notice.
- Bonus terms in practice. Wagering multiples, game weighting, maximum bet while a bonus is live, expiry windows, and maximum cashout on winnings from free spins or no-deposit offers.
- Game range. Whether the slots, progressive jackpots, blackjack, roulette, baccarat, video poker and live-dealer tables you expected are actually available from your state, and which software studios supply them.
- Support quality. Response times, whether live chat reaches a human, and how complaints are handled.
Bonus questions we get asked
A large share of contact messages are about headline offers, so a word on how we handle them. We publish an operator's advertised offer as advertised — for example Raging Bull's 410% up to $10,000 with 50 free spins, Uptown Aces' 600% for new players, Slots of Vegas' 375% bonus with 50 free spins on Cash Chaser, Slots and Casino's 500% up to $2,500 across three deposits, BetUS at 200% up to $4,000, or Magician Bet's 101% no-wagering offer. In every case the value depends on conditions the casino sets and can change: minimum deposit, wagering or rollover multiple, eligible games and their weighting, maximum bet while wagering is active, a time limit on clearing it, maximum cashout, and exclusion of some deposit methods. A "no wagering" label still carries eligibility and expiry rules. Sweepstakes-style promotions such as Card Crush's welcome coins and cards, Zumba Cards' 250% up to 250 SC, or Amazon Jackpots' bundled purchase offer run on their own coin models with separate redemption rules. Always read the operator's current terms — they, not our summary, govern your account. If you find a mismatch between our figure and theirs, that's exactly the kind of message we want.
A note on how we're funded: we may earn commission when a reader opens an account through a link on this site. Commission does not buy a position in our lists, and it doesn't stop us publishing a drawback or dropping a brand. If you think a review reads like an advertisement, tell us and say which paragraph.
Advertising, partnership and press
Operators and affiliate managers can use the same address; mark the subject "advertising". We'll explain what placement does and doesn't involve, and we will not agree to review approval, copy sign-off or guaranteed ranking. Journalists and researchers are welcome to write in for comment on offshore casino payout practices, banking, or licensing — tell us your deadline.
Legal standing, eligibility and where to get help
You must be at least 21 to use this site and to gamble at the casinos we cover; some operators set 18, but 21 is the standard we hold to, and we won't correspond with anyone under that age about opening an account.
The casinos we review are licensed offshore — typically in jurisdictions such as Curaçao, Anjouan or Costa Rica — and are not licensed or regulated by any US state gaming commission or board. Playing at them sits in a legal grey area for US players: some states regulate online casino gambling, many regulate only sports betting, and others restrict or prohibit online gambling entirely. Accepting US customers is not the same as being authorized to serve them. None of the US protections you'd get from a state-licensed operator apply here — no segregated player funds, no state dispute resolution, no state-supervised RTP or RNG testing, and no guaranteed payout. Check your own state's laws before you play. Tax and legal questions are outside what we can answer; consult a qualified attorney or tax professional about your own situation. You can read more about who we are on our about page, and the rules covering use of this site are set out in our terms and conditions.
Gambling costs money and most sessions end in a loss. It isn't a way to make income or fix a financial problem, and offshore sites often lack the deposit limits, cool-off periods and self-exclusion tools that regulated US operators must provide. If gambling is causing you or someone close to you harm, call or text 1-800-GAMBLER, free and confidential, 24/7. Our responsible gambling guide covers the practical tools worth setting up before you deposit, and readers comparing options outside the US market may also find our coverage of casinos not on GamStop useful for context on how licensing differs between jurisdictions.
Response times and what happens next
We aim to reply within two business days. Corrections that can be verified against an operator's published terms are usually handled the same week; payout reports take longer because we contact the casino and wait for a response, and some operators don't answer. If a claim can't be confirmed either way, we say so on the page rather than presenting it as settled. We don't publish reader messages, invented testimonials or user ratings — our scores are editorial judgments, not customer review averages.
If you're not sure whether your question is one for us or for the casino, send it anyway with as much detail as you have. Worst case, we point you to the right place.